Operations Coordinator

Operations Coordinator

We are looking for an Operations Coordinator to support and optimize day-to-day last-mile delivery operations. You will work closely with 3PL partners, supply teams, and internal stakeholders to ensure operational efficiency, support city launches, monitor on-ground performance, and help deliver an exceptional customer experience.

What You’ll Get Your Hands On

• Own day-to-day communication with 3PL partners — following up on performance, resolving issues, and keeping agreements and documentation up to date.

• Coordinate with the supply team to ensure rider fleet availability aligns with demand across your assigned zones.

Cross-Functional Coordination

• Stay in close sync with Live Ops executives in other cities and the Ops HQ to share updates, align on priorities, and escalate blockers early.

City & Zone Launches

• Support city and zone launch activities from the ground up, including merchant onboarding, readiness checks, and Go/No-Go status.

• Conduct field visits and merchant check-ins to verify on-ground readiness and maintain a real pulse on your area.

Reporting & Analytics

• Prepare operational reports and structured updates for internal stakeholders and leadership.

The Magic You Bring

Experience

• 1–3 years of experience in operations, logistics coordination, or supply chain, ideally within a tech, delivery, or super app environment.

Skills

• Strong organizational skills with the ability to manage multiple workstreams and deadlines simultaneously.

• Confident communicator in both Arabic and English, with experience drafting professional correspondence and documentation.

• Comfortable with data tools and able to build and maintain trackers, dashboards, and reports without hand-holding.

• A proactive, field-oriented mindset — you don’t wait to be told something is broken; you find it first.

Bonus Points If You Have

• Prior experience in food delivery, ride-hailing, or a super app environment.

• Familiarity with dispatch tools, fleet management systems, or Google Maps / KML zone mapping.

• Basic knowledge of Omanisation regulations and 3PL compliance frameworks.

• Any additional language is a win! (Urdu, Hindi, French, SQL…)