Security Manager

Security Manager

Security Manager jobs in hospitality and loss prevention roles in the UAE are now available for experienced security professionals. We are seeking a Security Manager to manage the daily functions of the department, ensuring protection of property assets, employees, guests, and property, maintaining logs, certifications, and documents required by law, and training staff in established emergency procedures and accident and fire prevention. The ideal candidate has a High school diploma or GED with 4 years of experience in security/loss prevention, or a 2-year degree in Criminal Justice with 2 years of experience.

Job Summary

Manages the daily functions of the department to ensure protection of property assets, employees, guests, and property. Maintains logs, certifications, and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. The position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

Candidate Profile

Education and Experience

• High school diploma or GED; 4 years of experience in the security/loss prevention or related professional area.

OR

• 2-year degree from an accredited university in Criminal Justice or related major; 2 years of experience in the security/loss prevention or related professional area.

Core Work Activities

Managing Security/Loss Prevention Operations

• Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.

• Conducts hazard and risk assessments at the property, including quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.

• Develops detailed “shut down” procedures for the property to ensure that all areas are secured at the appropriate times.

• Comply with applicable laws and safety regulations.

• Follow proper key control guidelines in loss prevention and in the property.

• Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure they are fully functional.

• Incorporate into patrols, which encompass all areas of the property’s interior and exterior, an inspection tour of the recording system.

• Follow Duty of Care process for the protection of guests and employees.

• Follow up on all unusual activities in and around the property that would impair the well-being of guests and employees.

• Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with others.

• Implement action plans to monitor and control risk.

• Monitor all unusual activities in and around the property that would impair the well-being of guests and employees.

• Oversee all loss prevention operations, including but not limited to patrol process, emergency response, investigations (initial and follow-up) for all guest and employee-related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system, and manager on duty responsibilities.

• Oversee and guide the efforts of the Accident Prevention Committee.

• Oversee the first aid program for guests and employees.

• Oversee the claims process and protect company assets by closely monitoring General Liability and Worker’s Compensation cases.

• Communicate the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, and monitoring processes and procedures related to safety.

• Emphasize teamwork, close working relationships with other departments, and assertive hospitality to serve as a deterrent to crime.

• Encourage and build mutual trust, respect, and cooperation among team members.

• Provide personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Serve as a role model to demonstrate appropriate behaviors.

• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision-making; demonstrate honesty/integrity; lead by example.

Ensuring Exceptional Customer Service

• Meet quality standards and customer expectations on a daily basis.

• Identify the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

• Inspect and critique the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.

• Provide services that are above and beyond for customer satisfaction and retention.

Additional Responsibilities

• Analyze information and evaluate results to choose the best solution and solve problems.

• Develop liaison with local law enforcement and emergency services.

• Inform and/or update executives and peers on relevant information in a timely manner.

• Provide information to supervisors and co-workers by telephone, in written form, e-mail, or in person.