Housekeeping Supervisor

Housekeeping Supervisor

Job Summary

We are seeking a responsible and detail-oriented Housekeeping Supervisor to oversee cleaning and housekeeping operations and ensure a safe, clean, orderly, and hygienic living and working environment.

The successful candidate will supervise housekeeping and cleaning staff, assign daily duties, inspect completed work, maintain cleaning supplies and linen inventory, handle housekeeping-related concerns, and ensure the safe use of cleaning equipment and materials.

Key Responsibilities

Housekeeping Supervision

• Supervise, guide, and coordinate the daily activities of housekeeping and cleaning staff.
• Plan work schedules and assign cleaning duties based on operational requirements and priorities.
• Provide instructions and ensure team members understand the required cleaning standards and procedures.
• Monitor staff performance and support the efficient completion of assigned housekeeping activities.
• Participate in cleaning activities when required, including periodic deep-cleaning assignments.

Inspection & Quality Control

• Conduct regular inspections of rooms, corridors, service areas, halls, stairways, public washrooms, lobbies, lounges, and other common areas.
• Ensure all assigned areas are maintained in a clean, orderly, safe, and hygienic condition.
• Inspect vacant or recently cleaned rooms to verify housekeeping standards before they are released for use.
• Identify cleanliness issues, maintenance concerns, damages, or other deficiencies and ensure appropriate corrective action is taken.
• Maintain consistent housekeeping standards throughout the facility.

Inventory & Supply Management

• Monitor and maintain adequate stocks of cleaning materials, housekeeping supplies, linen, and related items.
• Report shortages, damaged items, losses, or additional supply requirements to the appropriate supervisor or department.
• Maintain accurate inventory records and support effective control of housekeeping materials.
• Ensure cleaning supplies and equipment are stored properly and safely.

Complaint & Lost Property Management

• Receive housekeeping-related complaints and communicate them to the relevant personnel for investigation or resolution.
• Follow up on reported concerns to support timely corrective action and service improvement.
• Maintain and control lost and found items in accordance with established company procedures.
• Ensure appropriate records are maintained for lost property, complaints, supplies, and other housekeeping activities.

Health, Safety & Equipment Control

• Ensure the safe and proper use of cleaning equipment, tools, and materials by housekeeping staff.
• Promote compliance with housekeeping, hygiene, and workplace safety procedures.
• Ensure cleaning products and materials are handled and stored according to applicable safety requirements.
• Identify potential hazards within assigned areas and report unsafe conditions or incidents to the appropriate management.
• Support the maintenance of a safe and healthy environment for employees, residents, visitors, and other facility users.

Additional Duties

• Prepare and maintain housekeeping records, reports, and other relevant documentation as required.
• Coordinate with other departments to address cleaning, maintenance, and facility-related requirements.
• Perform other housekeeping or supervisory duties assigned by management.

Candidate Requirements

• Previous experience in housekeeping supervision, cleaning operations, facility management, hospitality, accommodation, or a similar environment.
• Good knowledge of professional housekeeping procedures, cleaning methods, materials, and equipment.
• Understanding of hygiene, sanitation, workplace safety, and proper handling of cleaning chemicals and supplies.
• Strong supervisory and team coordination skills.
• Good organizational skills with the ability to plan and prioritize daily housekeeping activities.
• Ability to inspect work, maintain quality standards, and address housekeeping-related issues effectively.
• Good communication and customer service skills.
• Experience maintaining linen, cleaning supplies, and housekeeping inventory will be an advantage.
• Basic computer and record-keeping skills.
• Familiarity with ERP systems, preferably SAP, will be an advantage.