Fashion Consultant

What you’ll be doing  

At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store. 

• You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews 

• Drive client relationships within an omni-channel approach 

• Provide pre-buying feedback on products 

• Drive eNPS through people experience initiatives and culture 

• Ensure adherence to VM guidelines and Standard operating procedures (SOPs) 

• Ensure click and collect are conducted within SLAs (Service-level agreement) 

• Ensure customer data is properly captured in adherence to marketing team requirements 

• Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.. 

• Support with in-store marketing events and activations 

• Keep abreast of all brand social media activities and campaigns 

• Drive sell-throughs within the store 

• Support in-store CX initiatives 

• Provide input to what’s working well/what’s not working well within the store