Duty Manager

Job Summary

The Duty Manager ensures the overall functioning of the hotel during specific shifts, ensuring the smooth operation of all departments and addressing any issues or emergencies that may arise. They are responsible for managing staff, handling guest inquiries and complaints, and ensuring compliance with hotel policies and procedures. Additionally, Duty Managers supervise the front office, housekeeping, security, and maintenance teams, providing guidance and support to ensure guest satisfaction and safety. They also play a key role in coordinating with other departments, such as food and beverage, to ensure seamless guest experiences and efficient operations throughout the hotel. Ultimately, Duty Managers strive to maintain high standards of service and hospitality while maximizing revenue and minimizing disruptions during their assigned shifts.