Head Waiter

Head Waiter

Job Overview

We are seeking an experienced and customer-focused Head Waiter to lead front-of-house operations and ensure an exceptional dining experience for guests. The successful candidate will supervise service staff, coordinate restaurant activities, maintain high service standards, and act as a key link between guests, waitstaff, kitchen teams, and management.

This role requires strong leadership skills, excellent guest relations abilities, and the ability to manage restaurant operations efficiently during busy service periods.

Key Responsibilities

• Supervise and coordinate daily activities of restaurant service staff to ensure smooth operations.
• Assign tasks to waitstaff and monitor performance to maintain professional service standards.
• Welcome guests, assist with seating arrangements, and ensure a positive first impression.
• Handle guest requests, feedback, and complaints professionally while ensuring timely resolution.
• Provide guidance and support to team members to deliver excellent customer service.
• Train new employees on restaurant procedures, menu details, service techniques, and guest interaction standards.
• Prepare staff schedules and ensure appropriate manpower availability during peak hours and special occasions.
• Coordinate closely with kitchen and beverage teams to ensure accurate and timely food and drink service.
• Monitor dining areas to ensure tables, seating areas, and service spaces remain clean, organized, and presentable.
• Promote menu items, special offers, and recommendations to enhance guest satisfaction and increase sales.
• Support cash handling activities, including payment processing, cash reconciliation, and shift closing procedures.
• Manage reservations, seating plans, and guest flow to optimize restaurant efficiency.
• Prepare operational reports and maintain service-related records as required.
• Assist management in improving service quality and implementing operational procedures.

Required Qualifications

• Diploma or certification in Hospitality, Food & Beverage, or a related field is preferred.
• Strong knowledge of restaurant service operations and guest management practices.
• Professional understanding of dining etiquette and front-of-house procedures.

Experience Requirements

• Minimum 5 years of overall professional experience.
• At least 3 years of relevant experience in restaurant or hospitality operations.
• Previous GCC hospitality experience is an advantage.