IT Operations Officer

This role covers corporate IT only. Production technology systems sit separately with the technology leadership team.

What the role covers

• Procurement, configuration, and lifecycle management of laptops, peripherals, and mobile devices; maintaining the device inventory and asset register
• Administering the productivity suite (M365 or equivalent) including mailboxes, file storage, collaboration tools, and licensing
• Identity and access management: account provisioning, role-based access, multi-factor authentication, and the joiner-mover-leaver process
• First-line IT support for staff: incident triage, resolution, and escalation to the outsourced managed service provider where needed
• Applying cybersecurity policy to corporate systems: email security, endpoint protection, patching, and security awareness training
• Managing corporate IT vendor relationships, service contracts, and the IT contract register

Who we are looking for

At least five years in an IT operations, IT administration, or end-user computing role. Demonstrated experience administering M365 or equivalent productivity suites. Working knowledge of identity management, MDM, and endpoint security. Fluent in English; working Arabic preferred.

Microsoft, CompTIA, or equivalent certifications are an advantage. So is familiarity with cybersecurity frameworks (NIST, ISO 27001) and prior experience in a small-firm or regulated environment.