Lean
Senior Solutions Engineer
As a Senior Solutions Engineer at Lean, you’ll be a trusted technical partner to customers across the full integration journey. You’ll lead technical presales, design and deliver integrations to production, and drive product adoption so customers realise measurable business value. You’ll own client integrations end to end, working closely with Sales, Product, and Engineering to move deals forward, launch successfully, and grow product usage over time. This is a high-impact client-facing role for commercially minded engineers who can translate technical complexity into clear business outcomes.
What you’ll do
- Bring deep product and technical judgment, and confidently recommend the right solution design, product mix, and implementation approach for client needs.
- Diagnose complex technical issues with minimal support, identify root causes quickly, and work cross-functionally to drive durable solutions.
- Own implementation quality end to end by creating strong technical guidance, improving solution structure, and ensuring stable, low-friction go-lives.
- Lead consultative discovery conversations, uncover client pain points and business drivers, and shape solutions that best fit their needs.
- Think commercially in solution design and prioritization, focusing on time-to-value, product consumption, and the highest-impact client outcomes.
- Communicate proactively and confidently with both business and technical stakeholders, manage expectations early, and handle difficult conversations effectively.
- Own client outcomes end to end from discovery through launch and adoption, driving momentum, removing blockers, and escalating risks when needed.
- Proactively identify upsell, cross-sell, and expanded usage opportunities based on client flows, technical needs, and adoption patterns.
- Maintain strong documentation hygiene and create clear visibility across teams through accurate scoping notes, launch updates, risks, and follow-ups.
- Plan and execute complex work with rigor, prioritize effectively, manage delivery risks early, and coordinate stakeholders to keep momentum high.
- Collaborate closely across functions to align on priorities, unblock delivery, and advocate internally for the right client outcomes.
- Strengthen the team through reusable materials, structured knowledge sharing, onboarding support, and informal mentorship.
To apply for this job please visit jobs.ashbyhq.com.