Housekeeping Supervisor

Housekeeping Supervisor

Job Summary

We are seeking an experienced Housekeeping Supervisor to oversee cleaning and housekeeping operations across assigned buildings, outlets, and shared facilities. The role is responsible for coordinating housekeeping personnel, monitoring cleaning standards, maintaining supplies, and ensuring that assigned areas remain clean, safe, orderly, and suitable for occupants, employees, and visitors.

The successful candidate will provide day-to-day supervision to cleaning staff, conduct regular inspections, address service issues, and promote the safe and efficient use of cleaning equipment and materials.

Key Responsibilities

• Supervise and coordinate the daily activities of housekeeping and building cleaning personnel.
• Allocate duties, establish work priorities, and provide clear instructions to team members.
• Monitor staff performance and ensure assigned cleaning activities are completed according to established standards and schedules.
• Conduct routine inspections of guest or vacant rooms, corridors, stairways, service areas, halls, public restrooms, lobbies, lounges, vending areas, and other designated facilities.
• Verify that assigned areas meet required standards for cleanliness, hygiene, appearance, and general order.
• Identify maintenance issues, property damage, missing items, and supply shortages, and report them to the appropriate supervisor or department.
• Receive housekeeping-related complaints or service concerns and coordinate with relevant personnel to ensure timely resolution.
• Maintain accurate housekeeping records, checklists, inventory information, and other required documentation.
• Monitor stocks of cleaning materials, linen, consumables, and housekeeping supplies and arrange replenishment when required.
• Maintain appropriate controls for lost-and-found items and ensure recovered property is recorded and handled according to company procedures.
• Monitor the condition and safe operation of housekeeping tools, machinery, and cleaning equipment.
• Ensure cleaning products and materials are stored, handled, and used safely and appropriately.
• Participate in periodic deep-cleaning activities and routine housekeeping duties when operational requirements demand.
• Promote safe working practices and ensure housekeeping personnel follow applicable workplace health and safety procedures.
• Coordinate with other departments to address cleaning, housekeeping, and facility-related requirements.
• Support continuous improvement of housekeeping standards, work practices, and service quality.
• Perform other duties related to housekeeping operations as assigned by management.

Additional Responsibilities

• Assist with workforce scheduling and daily manpower allocation.
• Support the onboarding and practical training of new housekeeping employees.
• Monitor attendance, task completion, and adherence to established work procedures.
• Assist with audits, inspections, and housekeeping quality assessments.
• Provide feedback to management regarding operational issues, staffing requirements, equipment condition, and supply needs.
• Maintain professional communication with employees, occupants, visitors, and other internal stakeholders.

Job Knowledge & Skills

• Good knowledge of housekeeping and commercial cleaning procedures.
• Familiarity with cleaning chemicals, materials, tools, and equipment.
• Understanding of hygiene, sanitation, workplace cleanliness, and safe housekeeping practices.
• Ability to supervise, guide, and organize a cleaning team effectively.
• Strong inspection and attention-to-detail skills.
• Good communication, interpersonal, and customer-service abilities.
• Ability to identify and report maintenance issues, damages, losses, and supply requirements.
• Basic administrative and recordkeeping skills.
• Ability to follow company procedures and applicable health and safety requirements.
• Experience with ERP systems is an advantage; SAP functional knowledge is preferred where applicable to the role.
• Ability to work in a busy operational environment and manage competing priorities.

Job Experience

• Minimum experience: 8 years in housekeeping, cleaning, facilities services, or a closely related operational environment.
• Supervisory experience: Minimum 4 years leading or supervising housekeeping/cleaning teams.
• GCC experience: 2 years or more is preferred.
• Previous experience in large facilities, hospitality, residential, commercial, or industrial environments is an advantage.

Preferred Qualifications

• Diploma, certificate, or relevant training in Housekeeping, Hospitality, Facilities Management, or a related field is preferred.
• Relevant supervisory or housekeeping certification is an advantage.
• Training in workplace safety, chemical handling, or hygiene practices is beneficial.