Quality Control Inspector – Customer Complaints

Quality Control Inspector – Customer Complaints

Job Summary

We are looking for a customer-focused Quality Control Inspector to investigate product-related complaints and provide timely on-site support. The successful candidate will visit customer locations, assess reported issues, identify possible causes, and prepare clear quality control reports with practical recommendations.

The role requires strong technical knowledge of sanitary products and installations, excellent customer service skills, and the ability to resolve issues efficiently while maintaining high levels of customer satisfaction.

Key Responsibilities

• Visit customer locations within the agreed response timeframe to inspect and assess reported product complaints.
• Investigate the nature and possible cause of each complaint and gather relevant information during the site visit.
• Prepare accurate and professional Quality Control (QC) reports outlining findings, observations, and recommended actions.
• Provide practical recommendations to support the timely resolution and closure of customer complaints.
• Where technically possible, resolve or correct issues directly at the customer site to reduce complaint resolution time.
• Complete customer visits and submit the required inspection report within 48 hours of receiving the complaint.
• Maintain a professional and customer-focused approach during all site visits and interactions.
• Communicate inspection findings and recommended actions clearly with customers and relevant office or internal teams.
• Support continuous improvement by identifying recurring product or installation issues and reporting relevant observations.

Candidate Requirements

• Fluency in English and Arabic, with strong verbal and written communication skills.
• A valid driving license is required.
• Previous experience handling, inspecting, installing, or troubleshooting sanitary ware or related products.
• Good technical understanding of sanitary product installation and common customer or quality-related issues.
• Ability to communicate professionally and effectively with customers, colleagues, and office-based teams.
• Strong problem-solving, reporting, and customer service skills.
• Ability to work independently and manage customer visits within required timelines.