Job Summary

We are seeking an experienced Multi-Branch Manager to oversee the operations and performance of multiple entertainment venues or branches within an assigned region. The role is responsible for driving revenue growth, improving operational efficiency, maintaining service standards, and ensuring a consistently positive customer experience across all locations.

The Multi-Branch Manager will provide leadership and direction to Branch Managers and their teams, monitor financial and operational performance, implement business strategies, and identify opportunities to increase sales, customer engagement, and profitability.

The successful candidate will act as a link between senior management and branch operations, ensuring company policies, service standards, financial objectives, and operational procedures are consistently implemented across all assigned locations.

Key Responsibilities

Lead and oversee the day-to-day operations and performance of multiple entertainment branches within the assigned region.
Develop and implement branch-level business and sales strategies aligned with overall company objectives.
Establish sales, revenue, customer-service, and operational targets for individual branches.
Monitor branch performance against agreed KPIs and develop corrective action plans where performance falls below expectations.
Conduct regular operational and sales meetings with Branch Managers and relevant team members.
Communicate company objectives, sales targets, promotional campaigns, operational updates, and business priorities to branch management teams.
Provide coaching, guidance, and performance support to Branch Managers to improve operational and commercial results.
Ensure consistent implementation of company policies, procedures, service standards, and operational practices across all locations.
Monitor revenue, sales performance, operating costs, profitability, and other key financial indicators across assigned branches.
Review branch budgets and support effective allocation of financial and operational resources.
Identify opportunities to increase revenue through promotions, events, customer engagement initiatives, partnerships, and improved service offerings.
Work closely with marketing teams to plan and implement promotional campaigns, events, and local marketing activities.
Support initiatives designed to strengthen brand awareness and increase customer traffic within local markets.
Monitor customer feedback, satisfaction levels, complaints, and service trends across branches.
Ensure customer concerns are addressed promptly and appropriate corrective action is taken.
Visit branches regularly to assess operational standards, employee performance, customer experience, facility condition, and compliance.
Identify operational challenges and implement practical solutions to improve efficiency and service delivery.
Analyze local market conditions, competitor activity, customer trends, and emerging entertainment preferences to identify growth opportunities.
Prepare business forecasts, operational plans, sales projections, and performance reports for management review.
Coordinate with other branches to share best practices, resources, operational knowledge, and successful promotional initiatives.
Support the development and implementation of new operational processes and service-improvement initiatives.
Ensure branches maintain appropriate staffing levels and workforce deployment based on business requirements.
Work with HR and Branch Managers on recruitment, employee development, performance management, and succession planning.
Promote a positive, professional, and performance-focused working environment across all locations.
Ensure all branches operate in accordance with applicable laws, regulations, company policies, health and safety requirements, and ethical standards.
Monitor branch compliance with operational, financial, safety, and customer-service requirements.
Maintain appropriate confidentiality and professional standards when handling company, employee, financial, and customer information.
Support the implementation of HSE initiatives and ensure relevant safety requirements are incorporated into branch operations.

Sales & Revenue Management

Set and monitor branch sales and revenue targets in coordination with senior management.
Review sales performance reports and identify trends, gaps, and opportunities for improvement.
Develop strategies to increase customer visits, sales conversion, repeat business, and overall revenue.
Monitor the effectiveness of promotions, pricing initiatives, events, memberships, packages, and other revenue-generating activities.
Analyze branch profitability and identify opportunities to improve operating margins.
Work with marketing teams to maximize the commercial impact of promotional campaigns.
Prepare regular sales forecasts and performance updates.
Take timely corrective action when branches are not achieving agreed commercial targets.

Customer Experience & Brand Management

Maintain high standards of customer service and ensure a consistent experience across all branches.
Regularly interact with customers to understand expectations, gather feedback, and identify areas for improvement.
Monitor customer complaints and ensure issues are resolved professionally and within appropriate timelines.
Encourage Branch Managers and employees to maintain a customer-first approach.
Ensure branches consistently represent the company’s brand standards and values.
Support community engagement and local promotional activities designed to increase brand awareness.
Identify opportunities to improve the overall customer journey and entertainment experience.

Branch Operations & Compliance

Conduct regular branch visits and operational reviews.
Monitor branch facilities, equipment, cleanliness, presentation, customer areas, and general operating standards.
Ensure required operational procedures and controls are consistently followed.
Monitor compliance with safety, security, regulatory, and company requirements.
Coordinate with relevant departments to address maintenance, technical, security, supply, and operational issues.
Ensure branch records, reports, financial documentation, and operational information are accurately maintained.
Support business continuity and contingency planning for operational disruptions.
Identify operational risks and recommend appropriate mitigation measures.

Leadership & Team Management

Lead, coach, and support Branch Managers to achieve business and operational objectives.
Establish clear performance expectations and monitor management-level KPIs.
Conduct regular performance reviews and provide constructive feedback.
Identify employee development and training requirements.
Encourage knowledge sharing and collaboration between branches.
Promote accountability, teamwork, professional conduct, and ethical behavior.
Support succession planning and development of high-potential employees.
Work with HR to address employee relations and workforce matters where required.

Financial & Business Management

Support preparation of annual operating budgets and financial plans for assigned branches.
Monitor branch revenue, expenses, budgets, and profitability.
Review financial reports and identify significant variances or areas requiring management attention.
Ensure branch resources are allocated effectively according to business priorities.
Identify opportunities to control operating costs without negatively affecting customer service or business performance.
Prepare management reports covering revenue, expenses, KPIs, customer trends, and operational performance.
Use financial and operational data to support informed business decisions.

Additional Responsibilities

Participate in strategic planning and business-development initiatives.
Support feasibility assessments for potential new locations or business opportunities.
Assist with the launch and operational setup of new branches when required.
Conduct market assessments and provide recommendations regarding expansion opportunities.
Coordinate cross-branch promotional activities and operational initiatives.
Represent the company at relevant business, community, or industry events when required.
Maintain awareness of developments and trends within the entertainment, leisure, retail, and customer-experience sectors.
Support continuous improvement projects across the branch network.
Perform other duties and responsibilities assigned by senior management.

Job Knowledge & Skills

Required Knowledge

Strong understanding of multi-site operations and branch management.
Knowledge of entertainment, leisure, hospitality, retail, F&B, or other customer-facing business environments.
Understanding of sales management, revenue generation, customer experience, and commercial performance.
Good knowledge of budgeting, financial reporting, cost control, and profitability management.
Understanding of local market analysis, competitor monitoring, and business development.
Knowledge of operational policies, procedures, compliance, and risk management.
Understanding of workforce planning, team management, and performance management.
Familiarity with CRM, POS, business intelligence, or branch-management systems is an advantage.
Familiarity with ERP systems; SAP experience is preferred.

Key Skills

Multi-branch operations management
Sales and revenue management
Business development
Branch performance management
Customer experience management
Budgeting and financial analysis
KPI monitoring and reporting
Team leadership and coaching
Market and competitor analysis
Marketing and promotional coordination
Problem-solving and decision-making
Strategic planning
Operational planning
Stakeholder management
Negotiation and communication
Performance improvement
Change management
Ability to manage multiple locations and priorities

Qualifications

Bachelor’s degree in Business Administration, Management, Marketing, Hospitality, Tourism, Retail Management, or a related discipline.
Professional qualifications in management, business, hospitality, retail, or a related field are an advantage.

Job Experience

Minimum 8 years of professional experience.
At least 5 years of relevant management experience in multi-site operations, branch management, entertainment, hospitality, retail, leisure, F&B, or a similar customer-facing industry.
Proven experience managing multiple locations or branches.
Demonstrated experience managing sales targets, budgets, KPIs, and operational performance.
Experience leading and developing Branch Managers or multi-level operational teams.
Experience in customer-experience management and service-quality improvement.
GCC experience is preferred, with at least 2 years considered an advantage.
Experience using ERP, POS, CRM, or business-management systems is preferred.

Preferred Candidate Profile

The ideal candidate will be a commercially focused and highly capable Multi-Branch Manager with proven experience managing multiple locations and leading teams toward demanding sales, operational, and customer-service objectives.

The candidate should have strong financial awareness, excellent leadership and communication skills, and the ability to analyze business performance and convert data into practical improvement strategies.

Experience within the entertainment, leisure, hospitality, retail, F&B, or other high-volume customer-facing environments will be highly advantageous.

To apply for this job please visit careers.powerholding-intl.com.