HR and L&Q Coordinator

The HR & L&Q (Learning & Quality) Coordinator supports the Human Resources function by managing daily HR operations while driving employee development and quality standards across the hotel. This role is responsible for coordinating training programs, maintaining HR records, supporting employee engagement initiatives, and ensuring compliance with brand and company standards.

YOUR DAY-TO-DAY:

• Maintain and update employee records, contracts, and HR databases
• Assist with recruitment processes including job postings, screening, and interview coordination
• Prepare onboarding documentation and support new colleague orientation
• Handle employee inquiries related to HR policies, benefits, and procedures
• Coordinate and schedule training programs in line with hotel and brand standards
• Maintain training records and track employee development progress
• Support onboarding and continuous learning initiatives
• Assist in identifying training needs and organizing workshops
• Support implementation of brand quality standards and audits
• Monitor service quality initiatives and ensure compliance across departments
• Assist in preparing for internal and external quality inspections
• Track and report on quality performance metrics
• Organize employee engagement activities, events, and recognition programs
• Promote a positive work environment aligned with company values
• Support internal communication initiatives and HR campaigns
• Prepare HR and training reports (monthly, quarterly)
• Ensure compliance with local labor laws and company policies
• Assist in audits related to HR and training documentation
• Liaise with department heads to ensure training and HR initiatives are implemented effectively
• Coordinate cross-departmental HR and quality projects
• Act as a point of contact for HR and training-related matters

WHAT WE NEED FROM YOU:

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 1–3 years of experience in HR, training, or hospitality environment preferred
• Knowledge of HR practices, training coordination, and quality standards
• Proficiency in Microsoft Office (especially Excel and PowerPoint)
• Familiarity with HR systems and learning platforms is an advantage
• Fluent in English; Arabic is a plus