Head Waiter

Head Waiter

The Head Waiter is responsible for overseeing front-of-house operations, ensuring exceptional customer service, coordinating seating arrangements, and supervising waitstaff to maintain a smooth and enjoyable dining experience for guests. They also handle customer inquiries and complaints, manage reservations, and collaborate with kitchen staff to ensure efficient service delivery.

Job Responsibilities

Service Oversight & Team Management

• Oversee the performance of waitstaff, assigning duties, and ensuring that service standards are upheld.

• Provide exceptional customer service by greeting guests, assisting with seating arrangements, and addressing any inquiries or concerns promptly and professionally.

• Train new staff members on service procedures, menu knowledge, and customer interaction to maintain high standards of service.

• Create and manage work schedules for waitstaff, ensuring adequate coverage during peak hours and special events.

Coordination & Communication

• Coordinate with kitchen and bar staff to ensure accurate and timely delivery of food and drinks to customers.

• Address customer complaints or issues with tact and diplomacy, striving to resolve them to the satisfaction of the guest.

Cleanliness & Presentation

• Ensure that dining areas, including tables, chairs, and floors, are clean and presentable at all times.

Sales & Revenue Generation

• Encourage upselling of menu items and promote special offers or promotions to increase revenue.

Cash Handling & Administration

• Oversee cash handling procedures, including handling payments, providing change, and reconciling cash registers at the end of shifts.

• Complete administrative tasks such as preparing reports, managing reservations, and updating seating charts to support efficient restaurant operations.

Job Knowledge & Skills

• Thorough understanding of the restaurant’s menu offerings, including ingredients, preparation methods, and special dietary considerations, to assist customers with menu choices and address inquiries.

• Excellent interpersonal and communication skills to provide exceptional customer service, handle customer inquiries and complaints effectively, and ensure a positive dining experience for guests.

• Strong leadership and supervisory skills to oversee and motivate waitstaff, delegate tasks effectively, and maintain a cohesive team environment.

• Exceptional organizational skills to manage reservations, coordinate seating arrangements, and maintain efficient service flow during busy periods.

• Quick thinking and problem-solving abilities to address issues or challenges that arise during service, such as resolving customer complaints or managing unexpected delays.

Job Experience

• Minimum 5 years working experience

• 3 years relevant working experience

• 2 years GCC experience is a plus